PRIMATE

Refund Policy

Effective: October 2026

This policy covers PRIMATE Premium, sold by Primate Technologies Private Limited. How a refund works depends on where you paid.

1. What you are buying

PRIMATE Premium is a digital service: access to the premium features of the PRIMATE app on your account. Nothing is shipped. It is sold as a subscription inside the app, and as a fixed-period membership sold directly by us.

The founder membership also includes a 1:1 video call with our founder, a personalised diet plan written after that call, and one video call with the PRIMATE team.

Premium is added to your PRIMATE account within a few minutes of payment. Founder calls are scheduled in the order members join and held over the following months; you'll receive your call date within 7 days of payment. Your personalised diet plan is sent after your call.

2. If you paid on our website

You can ask for a full refund within 7 days of payment, as long as your 1:1 video call has not yet taken place.

There is no refund after the 1:1 call has taken place, or once your diet plan has been delivered, and none after 7 days.

To ask for a refund, email support@primate.health from the email on your PRIMATE account, or tell us the mobile number saved in the app. Approved refunds go back to the original payment method through Razorpay, usually within 5 to 7 working days. Your membership ends when the refund is issued.

3. If you subscribed through the App Store

Subscriptions bought inside the app are billed by Apple, and refunds for them are handled by Apple under its own policy. Request one at reportaproblem.apple.com. We cannot refund an App Store purchase ourselves.

4. If something went wrong

If you were charged and the membership did not appear on your account, or you were charged twice, write to us. We will fix the account or refund the extra payment in full, whenever it happened.

5. Cancelling

A membership bought directly from us is a single payment for a fixed period; it does not renew, so there is nothing to cancel.

An App Store subscription renews automatically until you cancel it in your App Store account settings. Cancelling stops the next renewal and does not refund the period already paid for. Deleting your PRIMATE account does not cancel an App Store subscription.

6. Contact

Email support@primate.health. A person reads every message, and we reply within 48 hours.

Primate Technologies Private Limited
CIN U62011RJ2026PTC116392
Registered office: 14/184 Kaveri Path, Mansarovar, Jaipur 302020, Rajasthan, India.