PRIMATE

Refund Policy

Effective: October 2026

This policy covers PRIMATE memberships sold by Primate Technologies Private Limited. How a refund works depends on where you paid.

1. What you are buying

A PRIMATE membership is a digital service: access to the premium features of the PRIMATE app on your account, for the period stated when you buy. Nothing is shipped. Membership is added to your account within a few minutes of a successful payment.

The founder membership also includes a 1:1 video call with our founder, a personalised diet plan written after that call, and one video call with the PRIMATE team. These are arranged with you directly after you pay.

2. If you paid on our website

You can ask for a full refund within 7 days of payment, as long as your 1:1 video call has not yet taken place.

There is no refund after the 1:1 call has taken place, or once your diet plan has been delivered, and none after 7 days.

To ask for a refund, email support@primate.health from the email on your PRIMATE account, or tell us the mobile number saved in the app. Approved refunds go back to the original payment method through Razorpay, usually within 5 to 7 working days. Your membership ends when the refund is issued.

3. If you paid through the App Store

Purchases made inside the app are billed by Apple, and refunds for them are handled by Apple under its own policy. Request one at reportaproblem.apple.com. We cannot refund an App Store purchase ourselves.

4. If something went wrong

If you were charged and the membership did not appear on your account, or you were charged twice, write to us. We will fix the account or refund the extra payment in full, whenever it happened.

5. Cancelling

A membership is a single payment for a fixed period. It does not renew, so there is nothing to cancel. You can delete your PRIMATE account at any time in the app; deleting your account does not by itself refund a membership.

6. Contact

Email support@primate.health. A person reads every message, and we reply within 48 hours.

Primate Technologies Private Limited
CIN U62011RJ2026PTC116392
Registered office: 14/184 Kaveri Path, Mansarovar, Jaipur 302020, Rajasthan, India.